Finished Product Holiday Cut-Off Dates: Orders must be received by November 26, 2018 to ship before the Winter Holidays. These dates are contingent upon all fabrics and trims being in stock and available.

Questions? Please contact Customer Service at (800)‑999‑8200.
Fabricut and Trend Hardware Christmas Holiday Deadline: ‌Trend and Fabricut hardware orders must be received by December 14th.

What steps do I need to take to become a Fabricut customer?

From the Fabricut website, scroll to the bottom of the page and click on the credit application link. There are instructions for completing the application. Upon completion you will fax, email or mail a hard copy of your application to our credit department. When applicable, a resale tax certificate might have to be provided. The application must be filled out by the owner or co-owner of the company and three trade references are required. Once everything is received, we will assign you an account number.

What are your Customer Service hours of operation?

Monday through Friday from 8:00am to 6:30pm CST.

How do I get registered for web service?

From www.fabricut.com, click on the “Sign In” link and then click on the “Need an Account?” link. You may also call customer service at 800-999-8200.

How do I set up additional users on my web account?

Once logged in to your account, click on the “My Account” link on the top menu bar, then select “Manage Users” from the menu on the left side of the page. From here you can add or delete users and manage user permissions like checking stock, placing orders, etc., if you are the account administrator. Please note, only the account administrator is allowed to manage other users and their permissions.

How do I access the Download Center?

You must sign in from the Fabricut website home page. Once logged in, scroll to the bottom of the page, and click on the “Download Center” link.

How do I search for current books?

From the secondary menu at the top of any page on our website, click on the product category that you’d like to view books for; i.e., fabrics, trimmings or wall coverings. Click the “List All Books & Collections” link located on the left hand side of the page.

How do I find discontinued books and patterns?

Go to the “Download Center” link at the bottom of the home page. Then click on the third gray tab at the top that says “Library Updates.” You can then click on the discontinued patterns, discontinued sample books or price list/sample corrections tab and print or save them in pdf or Excel formats.

How do I search for products on your website?

You can click on the type of product you are searching for; i.e., fabric, trimming, hardware, etc., and then type in color, style or other keywords in the search within results box at the top of the screen.

Where do I find fire resistant upholstery fabrics?

In the search bar at the top of the page, type in “UFAC Class I” or “NFPA 260A” and click on the magnifying glass or hit your enter key. From the Fabrics page, you may also use the "Narrow Your Search" bar on the left, selecting “Fabrics" from the “Product” list and “Upholstery” from the “Use” list, and use the “Search Within Results” bar to type in “UFAC Class I” or “NFPA 260A.”

You can also click on the “Narrow Your Search” options on the left hand side of the website and go down the list to select any of the filtering choices like product type, category, use, and narrow down results by color, scale, designs, price range or stock available.

What does the Pencil icon mean on your website?

The pencil icon tool allows you to put a sidemark on your order.

How do I order memos?

Click on the “My Account” link at the top of the website. Select “Quick Order Memo” from the left side, type in the pattern, color, quantity, and sidemark, if preferable. If you want additional patterns on your memo order, click on the “Add” button to the right of the sidemark box and another search field will pop up for you to select an additional memo for as many additional memos as needed. Once you have selected your memos, enter your account number on the far right hand side in the box and verify the billing and shipping addresses. Memos are shipped by a carrier of our choice. If you need them shipped with a specific shipping method, please contact customer service at 800-999-8200. If you don’t need assistance from our customer service team, then click on order review and submit your order.

How do I place an order?

Enter your pattern and color in the search bar at the top of the website. You will then see an image of your fabric, trimming or wall covering product. Click on the “Add to cart” button. A box will appear to enter quantity of yards, number of cuts (if preferable) and sidemark. Once you have selected your options, click on “Add to cart” again. Review your shipping address, select your payment method, enter a promotion code if applicable, review and submit your order.

What if I accidentally hit Delete or the trashcan icon for a product during the ordering process that I decide I really want to keep?

You will see a message on your computer screen that says, “Are you sure you want to delete this cart? This action cannot be reversed. If you would like to order any of the items in this cart, you will need to search for them again and add them to a cart once again.” You will also see a delete button and a cancel button. If you select the cancel button, the selected items will remain in your cart.

How do I order a CFA online?

Follow the same steps for placing an order, but when the box appears to enter information, the first box says order type and the default is regular order. You will want to scroll through the drop-down box to see additional options including cutting for approval, hold only, or cutting only. Make your selection for what type of cutting or hold you prefer and then finish the same as you would with an order.

How long does a product hold last (CFA?)

10 business days

When an order is submitted online, you cannot make any revisions online. How do I make changes after the fact?

You must contact customer service at 800-999-8200.

What forms of payment are accepted?

Visa, Mastercard, Discover and American Express

How do I set up additional shipping addresses on my account?

Click on the “My Account” tab at the top of the website, then click on “Manage Addresses” on the left side and enter additional shipping addresses where it says additional shipping addresses.

How many credit cards can be loaded online or can I have on file?

There is not a limit.

How do I add additional credit cards onto my account?

During the checkout process, there is an (+) add new card message underneath the payment method. Click on this option and enter your credit card details then save card in account.

How do I delete a credit card on file?

At this time, we do not offer this option online. Please contact customer service at 800-999-8200 with your request.

How do I find approved images to use for advertising purposes or to use on my website or social media pages and download them?

Click on the “Download Center” link and then on the “Stylized Images” tab. You can then select an image, and choose your preferred image resolution by clicking download.

What is the minimum yardage amount I can order?

One yard.

How do I find cleaning codes online?

When you pull up a pattern, the cleaning code is listed and underneath the code is a (details) link. When you click on the details link, you will be able to view all cleaning codes with definitions.

What Special Processing and Finish Services do you offer?

Special processing services are listed on pages seven and eight of our retail price lists. We offer 701 FR flame retardancy, upholstery and trim FR, flame retardancy with soil & stain repellent finish for drapery and upholstery, clear vinyl coating to face of fabric, soil & stain repellent finishes, acrylic backing for upholstery and for wall covering, knit backing, Nanotex soil and stain version and Nanotex + Durablok.

What is your merchandise return policy?

Please refer to the front of your retail price list.

How do I obtain a price sheet for the back of my sample book?

Click on “Download Center” at the bottom of the website, then “Pricesheet Generator” from the gray tabs at the top of the page. Select the sample book you need pricing for, select wholesale, suggested retail, or user-defined pricing, and select your desired format: pdf, csv or xls (Excel). Select size and portrait or landscape, click “Download Pricesheet” and then print.

What items does your Finished Product division fabricate?

Drapery panels, side panels, roman shades, cornice boards and window valances.

Where do I find your decorative drapery hardware catalogs?

From the Trend or Fabricut websites, click on the “Download Center” link, and then on the gray “Brochures” tab. You can then download the hardware catalog or print it.

Where do I find the Retail Price List?

Fabricut and Trend have retail price lists. If you click on the “Download Center” link and then the gray “Price List” tab at the top of the page, you can review the retail price lists in pdf or Excel formats. Our luxury brands, Stroheim, S. Harris and Vervain, show wholesale price lists in Excel format only. The luxury wholesale price lists can be found the same way the Trend or Fabricut retail price lists using the steps above.

How does the “Chat Now” live chat tool work?

Click on the brown tab that says “Chat Now” in the lower right-hand corner of the Fabricut website and you can ask questions about pricing, attach a purchase order or request research here, and a Customer Service Representative or Finished Product Specialist will type answers to your questions.

What are the “Chat Now” hours?

Monday through Friday from 8:00 am to 5:00 pm CST. When we are closed, there will be a “Leave Message” tab.

How do I find out about web issues or web outages?

You can get text or email alerts by subscribing to status.fabricut.com.